Alligator Performance leads the industry with our generous 60-day return policy.
·
All packages returned without a return merchandise
authorization (rma) will not be processed
·
Return requests must be made within 60 days of the original
shipping date,
·
All returns must be returned to the location listed on your
RMA form. If a return is sent to any other location your return will not be
processed.
·
No returns will be accepted on opened, installed, or
otherwise used products due to the dangerous and stressful nature of racing,
off-road, and performance vehicles.
·
Parts must be returned in new, unused condition with no
signs of installation and in the original, undamaged manufacturer’s packaging.
·
Customer is responsible
for all return shipping costs.
·
Unless another return policy is indicated, products sold by
Alligator Performance are covered by this Standard Return Policy. Failure to
comply with the terms stated herein, as well as those stated on the RMA form,
may result in delayed return processing and/or refusal of returned packages.
·
An RMA number can be obtained from Alligator Performance by
sending an email to [email protected] with
your name, sales order numbers, and part number of the item(s) you’re
returning.
·
All wheels need to be inspected prior to mounting a tire on
them. Once a tire is mounted on a wheel the wheel is unable to be Returned.
MFG’s warranty on wheels also state any defects must be discovered before tires
are mounted on wheels.
·
See Examples of proper returns packaging
·
Shipping costs will not be refunded. Customers are
responsible for the cost of return shipping to Alligator Performance unless the
original shipment was in error, or a product is defective and being replaced.
NON-RETURNABLES
Alligator
Performance often sells items that are not eligible for return. These items
include but are not limited to:
·
Clearance items
·
Discontinued items
·
Scratch and dent items
·
Apparel
·
Tires and wheels that have been mounted
·
Programmers and calibrators
·
Custom items/orders
·
Mastercraft items
·
Special Orders
·
Partial kits
These sales are considered final, and no returns or refunds
will be granted. The buyer assumes responsibility for any and all risks
that may be associated with purchasing said items. While the clearance or
scratch and dent items have been tested for basic functionality, they may have
superficial physical defects including (but not limited to) scratches, dings,
or dents. Should any items prove defective in either quality or performance
after the sale is complete, the buyer assumes responsibility for the cost of
all necessary servicing or repairs and agrees to absolve both Alligator
Performance and the manufacturer from any and all responsibility, unless
otherwise required by law. Clearance or scratch and dent items are not covered
by any type of 30-day warranty or satisfaction guarantee.
Alligator Performance also sells unique or custom made to
order items that are often considered special order items. These items are
ordered on a case-by-case basis. Consequently, custom, made to order or
special-order items are not eligible for returns or exchanges. The buyer
assumes responsibility that the items ordered to fit their needs.
If the
item you ordered was in stock at the time you placed your order, it is unlikely
we will be able to cancel your order. Our system sends orders immediately to
ship.
·
Orders that have already shipped
cannot be cancelled. You will need to begin our Return Merchandise
Authorization (RMA) process by emailing [email protected] to
have the item returned.
·
If your order isn't in stock and hasn't shipped, please
email Alligator Performance at [email protected] to
request cancellation.
·
NO CANCELLATIONS of Road Armor or Addictive Desert Design
products after 48 hours of order being placed.
NON-REFUNDABLE
These
items include but are not limited to:
·
Labor
·
3rd party shop fees
·
Shipping costs
CREDIT
/ REFUNDS
·
Only returns which meet all RMA conditions and return
policy requirements will be eligible for a refund.
· RMA's expire 30 days after being issued.
·
Once your return has been received and approved your return
will be processed and a credit will be applied to the original form of payment.
·
Allow up to 10 business days from the date we receive the
returned product to inspect/process the RMA and issue the appropriate credit.
How soon the funds are received depends on your banking institution.
·
International Orders: Duty, Taxes, and Fees incurred during
return will be deducted from your refund.
·
Alligator Performance does not refund shipping charges for
returned items.
SHIPMENT
REFUSALS
If you
refuse a package, an $18 service fee and any additional shipping charges will
be deducted from the refund. This will also delay the refund process.
If you
would like to return an item, all shipments must be accepted and then sent back
following our standard return process.
·
You will need to begin our Return Merchandise Authorization
(RMA) process by emailing [email protected] to
have the item returned.
Refusals
for International Orders: Duty, Taxes, and Fees incurred during return
will be deducted from your refund.
ADDRESS
CHANGE REQUEST
If you
request an address change after your order has been processed, we will do our
best to work with the carrier to re-route your package(s). If successfully
re-routed there will be an address change fee of $18 plus any additional
shipping charges (customer responsibility).
UPS My
Choice – we encourage you to sign up for this free service with UPS. UPS My
Choice® lets you decide how, where and when home deliveries occur to fit your
schedule. Get estimated arrival and progress alerts.
DEFECTIVE
ITEMS & ITEM WARRANTIES
Alligator
Performance does not offer any type of warranty coverage for defective
products. However, the majority of the products available through our website
are covered under a manufacturer's warranty. Alligator Performance shall not be
liable for any incidental or consequential damages as a result of product
defects. Alligator Performance does not cover miscellaneous expenses including,
but not limited to labor costs for removal and installation of a defective
part, materials, lost time or wages, towing, lift, shipping, dock or storage
fees.
We are
here to assist you should you have a defective or warranty issue. Please email
us at [email protected].
RECEIVED
THE WRONG PRODUCT
If you
received the wrong product, email photos of the incorrect part and the part
number on the manufacturer's packaging to [email protected] within
5 business days from the time of delivery.
You
and/or your mechanic are responsible for making sure the part is the correct
part for your vehicle BEFORE installation.
We do
not refund 3rd party charges, i.e., installation costs, prep costs, painting
cost or any other cost associated with installation.
MISSING
PARTS
If
your order is missing part(s), please email photos of what you have received
and a photo of the part number on the manufacturer's packaging to our Customer
Success Department at [email protected].
Do not
install/attempt to install anything with incomplete parts.
All
missing parts must be reported to customer service within 7 business days.
DAMAGED
SHIPMENTS
If
your package was delivered to you damaged, email photos of damage(s) to
Customer Success Department at [email protected]. Alligator
Performance will handle the claim on your behalf.
·
Shipping companies require the original packing for
inspection. It is the customers' responsibility to keep all original packaging.
·
Do not install/attempt to install anything you receive
damaged. Once installation is attempted all warranty and claims are null and
voided to replace the damaged part.
·
Expedited shipping is at the customer's expense for
replacement of damaged items.
·
All damage(s) must be reported to Alligator Performance
within 7 business days.
LTL
TRUCK SHIPMENTS
Once
you've signed and accepted a truck freight shipment, you are releasing the
freight company and Alligator Performance of any liability for damages not
reported on the delivery receipt. It is important to inspect the contents of
the shipment even if the outside of the box(es) show no visible signs of
damage.
Please
watch this quick video https://youtu.be/XHZOIVnGULQ for
important delivery instructions.
When
your LTL Truck Shipment leaves our Warehouse, you will receive an Email with
pictures of your shipment and important deliver information. Attached to this
email you will find images of your package(s). It is extremely important to
check your freight for shortages or any signs of damage at the time of delivery
(use the images to compare).
·
Once
you’ve signed and accepted the shipment, you are releasing the freight company
and Alligator Performance of any liability for damages not reported on the
delivery receipt. Although most deliveries are made without incident, should
you discover a problem please follow the guidelines listed below.
·
The
freight company will contact you directly to schedule a delivery date.
o
Freight
company has limited space. There is a 24-hour period once the freight arrives
at the delivery service center and the freight company has given arrival notice
to the consignee to call back in and get it scheduled. After that 24-hour
period, storage may begin. Additional costs will be the customer’s
responsibility.
o
Please
note the agreed-upon date is an appointment so please make sure someone 18 years
of age or older is there to sign and inspect. If they must reschedule or if the
shipment is returned to the sender for any reason, they will charge for the
delivery attempt. This additional charge will be the customer’s responsibility.
·
If
there is damage do NOT refuse the shipment. Note the damage(s) on the paperwork
and take pictures as the video instructs and email us at [email protected].
o
If
the driver doesn’t allow you to open it for inspection or can’t wait, please
write on the Bill of Lading: SUBJECT TO INSPECTION and have the driver sign it.
Reminder if you sign for the package you are releasing liability.
o
You
can use this link to track your shipment - https://www.fedex.com/en-us/home.html
DAMAGE
TO OUTSIDE PACKAGING
If
the containers in your shipment show visible signs of damage, open them
immediately to check the contents, and ask the driver to inspect the contents
with you. Then, write a precise description of the damage on both your copy and
the freight company’s copy of the delivery receipt.
If
the driver doesn’t allow you to open it for inspection or can’t wait, please
write on the Bill of Lading: SUBJECT TO INSPECTION and have the driver sign it.
DAMAGE
TO PRODUCTS
If
you find that the product is damaged at the time of delivery you must write
“Damaged” and a brief description of the damage on the delivery receipt. If the
damage is not listed on the delivery receipt, you are releasing the freight
company and Alligator Performance of any liability for damages not reported on
the delivery receipt. Please ensure accurate documentation and take pictures.
Then email us at [email protected] within
48 hours with photos of damage.
Concealed
damage must be communicated to [email protected] within
48 hours of receipt.
LOST OR STOLEN
PACKAGES
It
is your sole responsibility to ensure that your account has a current address
and other correct contact information to ensure proper delivery. Alligator
Performance is not responsible for any packages delivered to an incorrect
address due to customer error.
Missing
packages that show delivered must be reported to Alligator Performance within
24 hours. If the package shows delivered, and you did not receive it Alligator
Performance will request a police report be filed immediately. Submit a copy of
the police report to [email protected] and
we will open an investigation with the shipping company.
SHIPPING TO
APARTMENTS/CONDOMINIUMS
If
you provide an apartment address as your ship to destination, this is at your
own risk. Alligator Performance will not be liable for loss or theft.
GIFTCARD
Gift
Cards cannot be returned and may not be redeemed for cash. Alligator
Performance Gift Cards are issued and managed by Alligator Performance and can
only be applied to purchases from Alligator Performance.com, or at
a local Alligator Performance storefront. Alligator Performance is not
responsible for gift cards that are lost, stolen, or used without permission.
Additional payment will be required if the purchase price of a new
order/product exceeds the value of the Gift Card. Gift Cards are not for
resale. Void where prohibited or restricted by law. Gift Card terms and
conditions are subject to change without notice.
Core charges are based on individual manufacturer policies. Each manufacturer has different policies for returning cores and core refunds. Specific core procedures will be emailed to you after your order is placed. Cores are to be returned directly to the manufacturer. If you return a core to us, we will be forced to charge you to re-ship your core to the manufacturer. This re-shipment charge will be deducted from your core refund.
Manufacturers directly assess a cores capability of being re-built. Alligator Performance is not responsible for any charges or percentages of refunds due to the determination of a core manufacturer. For questions on your Core Return, please send an email to Customer Service.