null
×
close

FAQ

 
 
 

Alligator Performance FAQs

PRIVACY POLICY

Alligator Diesel Performance makes every effort to ensure your privacy and safety online. We will not give any information about you to others without your express permission. We use your customer information only when it will be important for us to contact you regarding your order and special offers we think you'll find valuable.

SECURITY

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use SSL (Secure Socket Layer) technology to encrypt your data.

This site may also contain links to other sites. We are not responsible for the privacy practices or the content of such Web sites.

SENDING EMAILS

We use emails to communicate with you, to confirm your placed orders, and to send information that you have requested. We also provide email links, as on our Contact Us page, to allow you to contact us directly.

The information you send to us may be stored and used to improve this site and our products, or it may be reviewed and discarded. However, your information will not be shared with third parties.

PAYMENTS

We use a secure credit card processing company to process our merchant funds for goods and services. We accept Visa, MasterCard, American Express, Discover, Affirm and PayPal for your convenience. We take every precaution to protect against credit card fraud.

Q: Why must I set up an account?

A: We highly suggest you set up an account so you can track your order, shipments and make any returns easily.

Q: Do you really need more than one address?

A: We only need an additional address from you if your billing and shipping addresses are different. In order to protect against credit card fraud, your billing address must match the address on the credit card. If you would like us to ship to a different address, simply provide another ship to address.

Q: Why do you need the security code on the back of my card?

A: This allows us to verify you have the card in your possession at the time of purchase and to protect against fraudulent charges.

Mobile Message Service Terms and Conditions

Last updated: 7.76.21

The Alligator Performance mobile message service (the "Service") is operated by “Alligator Performance”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.


Text messages may be sent using an automatic telephone dialing system or other technology. Your consent to receive autodialed marketing text messages is not required as a condition of purchasing any goods or services. If you have opted in, the Service provides order messaging details such as order confirmation, order status updates, shipping information and promotional messages from Alligator Performance via text messages through your wireless provider to the mobile number you provided. Message frequency varies. Text the single keyword command STOP to +1 (855) 341-5164 to cancel at any time. You'll receive a one-time opt-out confirmation text message. If you have subscribed to other Alligator Performance mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to +1 (855) 341-5164
or email support at sales@alligatorperformance.com.


We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. You agree to maintain accurate, complete, and up-to-date information with us related to your receipt of messages.
You agree to indemnify, defend, and hold us harmless from any third-party claims, liability, damages or costs arising from your use of the Service or from you providing us with a phone number that is not your own.


To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Need help? We're available at208.719.7400 - Email us atsales@alligatorperformance.com orlive help
to top