Our RETURNS and RESOLUTION CENTER is here for you!!
(CORE RETURNS INFO AT BOTTOM OF THIS PAGE!!!)
Have a return?
1. Call in to get an authorization (RMA)
2. Prepare your package in original packaging with all parts, pieces, and paperwork
3. Print the shipping label you will get via email
4. Ship it (insure it appropriately, we are not responsible until we get it)
5. Track your package to the warehouse (notify us with a tracking number so we can track it too)
Return Policy: You may return most new, unopened, seal-unbroken items purchased from Alligator Performance within 30 days of delivery for a refund less shipping and credit card processing fees (5%) or you can make a full value exchange. Opened/installed items may be subject to a 10% restocking fee less shipping. *Exhaust systems are subject to a 30% restocking fee, less shipping, due to the required reboxing of these products.* Please note: We reserve the right to adjust the refund depending on resale-ability.
Returns will be subject to inspection. (See below for full policy.) Used, damaged or altered items are not refundable. Some items, including Special Orders, truck freight shipments and some non-stocked items are not returnable under any circumstances.
**Alligator Performance is not responsible for items returned without proper return information on the box.
Did we make a mistake? Replacement Policy
Replaced items that are not shipped back to us in a timely manner (7 days) or are damaged/used/missing items or are not the original part shipped to you are your financial responsibility and charges will be made accordingly. If we sent you additional items in good faith, you in turn agree to return the items to us or be charged for them. If you are charged, refunds can only be made once the original item is received, inspected, and determined to be in good condition, less the 5% credit card processing fee that we had to pay.
Return Authorizations do expire after 30 days from the date they are issued. Items returned without an RMA number or using an expired RMA number will not receive credit. Learn more about RETURNS by calling 208-777-1977.
Want to cancel an order?
Cancellations are not accepted through Email, fax, or Voicemail. You must speak with a technician to have your order cancellation confirmed. All cancellations are subject to a 5% credit card processing fee (we had to pay this to process your order).
Cancellation requests on items that have already shipped will also be assessed the cost of all freight, including the return freight to the warehouse. Any circumstances outside of our control (carrier delays, incorrect address, weather) are not cause for cancellation and any such returns will be subject to all normal return fees.
Prices are subject to change without notice. We are not responsible for errors in pricing and reserve the right to cancel these orders.
Disputes
We take fraud and disputes seriously. If you initiate a chargeback you will be assessed a $50.00 processing fee and will be referred to a collection agency which will have an adverse effect on your credit rating. You agree to this by placing your order with us and a copy of this agreement will be provided to your credit card company.
***Frequently Asked Questions - Returns***
What can I return?
You may return most new, unopened, seal-unbroken items purchased from Alligator Performance within 30 days of delivery for a refund less shipping and credit card processing fees (5%) or you can make a full value exchange. Opened/installed items may be subject to a 10% restocking fee less shipping. *Exhaust systems are subject to a 30% restocking fee, less shipping, due to the required reboxing of these products.* Please note: We reserve the right to adjust the refund depending on resale-ability. Certain manufacturers (H&S Performance, PPE, Edge, EFI Live, Retro Solutions, Aeroforce or Paint) have an "all sales final" policy and will only repair items under warranty. If an item is eligible to be returned to Edge, PPE, EFI Live, Retro Solutions, Aeroforce or Paint, an RMA must be acquired from the manufacturer prior to contacting Alligator. It is the customer's responsibility to know the manufacturers return policy, before purchase, as we follow these guidelines. Please note: Although we offer "free" freight to you, it is not free to us and therefore may be deducted from refunds when appropriate.
When will I get my refund?
The entire process usually takes about 3 weeks IF you follow the returns procedure in a timely manner. Please note: If the part must be inspected by the manufacturer, credits can take up to 6 - 8 weeks. We always make an effort to process refunds quickly once the part is received into the warehouse. Interest will not be accrued on any refunds that may be delayed and we will not reimburse credit card finance charges.
What if there is an error or problem with my order?
Do we make mistakes? Yes. We will replace the item if we made an error but you are responsible to return the incorrect item within 7 days using the label we provide or we will charge you. If you want to exchange it for a different item, you will need to return the item and place a new order.
Do you have a warranty claim within 30 days of purchase?
Call our returns department to help determine how we can help replace or fix your problem. Warranty claims are subject to the policies of each manufacturer, based on individual replacement, repair, or exchange procedures.
All product warranties, if any, are at the discretion of the individual manufacturer. Please contact the manufacturer directly for service, warranty, and return information after 30 days. For assistance in contacting the manufacturer, you may contact us for phone numbers.
By submitting an order, you declare you have read and accept the all the terms, conditions, and responsibilities of your purchase.
