RETURNS POLICY OVERVIEW
If you are not completely happy with the items you purchased from us, you may return the product within 30 DAYS from the date of purchase for a refund, exchange, credit or replacement.  Please note, the product must be uninstalled and/or not have been installed depending on the part; and must be in the same condition as when it arrived to you and returned in original packages with all pieces and parts.  Shipping charges are non refundable.   Electronics are non-refundable and can only be returned for in-store credit or exchange.  (*NOTE:  PPE products are non-returnable however, manufacturers defects will be handled on an exchanged basis for same product via PPE.)

All products returned for refund, exchange or repair must be accompanied by the original dated proof of purchase receipt and shipping must be prepaid.  Products that are in question of manufacturers warranty are subject to the terms and conditions of the applicable warranty policy and approval by the manufacturer.

Cores must be returned within 30 days for credit.

Note:  Returns to Alligator Performance must be made within 30 days from the original date of purchase and thereafter parts should be sent to manufacturer for warranty.  If a replacement part is sent out, you must secure item with a credit card until we receive the returned product.  

Please follow the steps below to process your return:

Step 1:  Please log in to your account.  Click on the product you would like to return and fill out the RMA (Return Merchandise Form) request. We will email you an RMA # and return address within 2 business days.

Step 2:  Returned parts must be in new, re-saleable condition, with all original boxes, packaging, parts, cables, manuals, etc. that came with the item.  Items will be inspected and refunds issued based on condition.

Step 3:  Packed the product securely within an outer carton or in the same box it arrived to you in.  Place a copy of your original receipt in the box.  Write the RMA # your received on the outer packaging – DO NOT WRITE ON THE PRODUCT PACKAGING DIRECTLY.

Step 4:  Send the package to the address on the RMA email you received or call us at 702-657-2929 to get the correct returns dept. address.  Shipping will not be refunded. 

Step 5:  Upon receipt, items will be inspected.  If items are in acceptable condition, a refund, exchange, credit or replacement will be issued as requested.  A 15% restocking fee will apply.

Step 6:  You will be notified via email as to status of receipt of return and refund receipt. 

NOTE:  RMA #'s will expire within 1 week.  Please make a prompt return.


Exceptions
You may not receive a refund or receive a partial refund for the following circumstances:

• Items was used, installed or not properly uninstalled
• Item was misused or abused
• Item is not returned in original packaging or is missing parts/pieces
• Item returned is not the item shipped to customer
• Item was damaged from an attempt to be installed incorrectly

If you have any questions or concerns, please contact us directly to assist you.  We make every effort to make returns easy so you can shop with confidence.