RETURNS POLICY OVERVIEW
If you are not completely happy with the items you purchased from us, you may return the product within 30 DAYS from the date of purchase for a refund, exchange, credit or replacement and thereafter parts should be sent to manufacturer for warranty.  Please note, the product must be uninstalled and/or not have been installed depending on the part; and must be in the same condition as when it arrived to you and returned in original packages with all pieces and parts.  Shipping charges are non refundable.   Products that are in question of manufacturers warranty are subject to the terms and conditions of the applicable warranty policy and approval by the manufacturer. 

***Cores must be returned within 30 days for credit.***

Please follow the steps below to process your return:

Step 1:  Please log in to your account.  Click on the product you would like to return and fill out the RMA (Return Merchandise Form) request. We will email you an RMA # and return address within 2 business days along with RMA instructions as they apply to your item.  NOTE:  RMA #'s will expire within 1 week.  Please make a prompt return.  If a replacement part is sent out, you must secure item with a credit card until we receive the returned product and then a refund will be processed.

Step 2:  Returned parts must be in new, re-saleable condition, with all original boxes, packaging, parts, cables, manuals, etc. that came with the item.  Items will be inspected and refunds issued based on condition. Inspections can take up to 2 weeks depending on warehouse volume.  Fees may be accessed for missing parts and/or installed items not warrantied and returned new that require replacement/re-packing by manufacturer.  NOTE - You will be notified via email as to status of receipt of return and refund receipt.

Step 3:  Package the product securely within an outer carton or in the same box it arrived to you in.  Write the RMA # your received on the outer packaging – DO NOT WRITE ON THE PRODUCT PACKAGING DIRECTLY.  Shipping will NOT be refunded and return to sender fees will be charged to customer.

  RECAP OF RETURNS POLICY!  PLEASE READ!!

1. All parts are inspected for acceptable condition based on your specific return issue
2. A 15% restocking fee will apply to unwarrantied items
3. Missing/damaged items will be charged a fee based on manufacturer fees to replace/repackage
4. Shipping charges are not refunded
5. Inspection and refunds will take up to 2 weeks from date of arrival into warehouse
6. All RMA’s expire within 7 days if not received
7. We are not responsible for returns in transit until received into warehouse
8. See other directions emailed within your RMA confirmation for how to package and label your return 

 Exceptions

You may not receive a refund or receive a partial refund for the following circumstances:

• Items was used, installed or not properly uninstalled
• Item was misused or abused
• Item is not returned in original packaging or is missing parts/pieces
• Item returned is not the item shipped to customer
• Item was damaged from an attempt to be installed incorrectly
• Resaon for return was mis-stated by customer and restocking fees apply
• PPE products are non-returnable however, manufacturers defects will be handled on an exchanged basis for same product via PPE

If you have any questions or concerns, please contact us directly to assist you.  We make every effort to make returns easy so you can shop with confidence.