Your Satisfaction Guarantee
We stand by our products and service. We want you to shop with confidence and be completely satisfied with what you purchased. If you are not happy with the items you purchased from us, please return the product within 30 days from the date of purchase for a refund, exchange, credit or replacement less fees for shipping and payment processing. (See our RETURNS policy for full details, as some restrictions do apply.) Please Note: The returned product (s) must be uninstalled and must be in the same condition as when it arrived to you. Returned products must be in original packages with all pieces, parts, and paperwork. Shipping charges are nonrefundable. We make every effort to meet and exceed your expectations to the best of our ability. We value your business!!
DO NOT make an installation appointment until you receive your parts. We are not responsible for late arrival of shipments or other delays. Choose your installer wisely as we DO NOT reimburse for any installation, down time or labor costs, no exceptions.
When the order arrives, confirm you have received the correct part BEFORE you begin installation. Reminder; Pictures on our site are used as a general representation. The item(s) you receive may be different in appearance. After the part has been installed, no exchanges or refunds will be authorized until the part has been returned. If a part is determined to be defective by the manufacturer, an exchange will be made. Any damaged, lost, or missing item claims must be made directly with the carrier by you, the customer.
We charge a $2 non-refundable processing fee on every order.
Certain manufacturers (PPE, Edge, Aeroforce and others) have an "all sales final" policy and will only repair items under warranty.
When purchasing from Alligator Performance, please understand that this is a performance product and is "use at your own risk". It may be necessary to remove the unit before taking your vehicle to the dealer for service as it may interfere with diagnostic equipment.
Please review Your Vehicles Warranty and the Installation of Aftermarket Products for more information concerning your rights when installing performance parts. Buyer accepts full responsibility for the proper use and service of all products and waives all liability claims against Alligator Performance. The purchase and installation of products indicates buyer's acceptance of these conditions.
Want to cancel an order?
Cancellations are not accepted through Email, fax, or Voicemail. You must speak with a technician to have your order cancellation confirmed. All cancellations are subject to a 10% processing fee.
Cancellation requests on items that have already shipped will also be assessed the cost of all freight, including the return freight to the warehouse. Any circumstances outside of our control (carrier delays, incorrect address, weather) are not cause for cancellation and any such returns will be subject to all normal return fees.
Prices are subject to change without notice. We are not responsible for errors in pricing and reserve the right to cancel these orders.
Disputes
We take fraud and disputes seriously. If you initiate a chargeback you will be assessed a $50.00 processing fee and will be referred to a collection agency which will have an adverse effect on your credit rating. You agree to this by placing your order with us and a copy of this agreement will be provided to your credit card company.
By submitting an order, you declare you have read and accept the all the terms, conditions, and responsibilities of your purchase. |
